Industry: ITSM, Service Management, Pre-Sales System Engineering
Location: Munich or Home Office in DACH

Serviceaide’s vision is to transform Service Management, across IT, enterprise management and customer support. We apply breakthroughs in artificial intelligence, machine learning and natural language processing to provide greater productivity, self-service and satisfaction. 

We are looking for a motivated pre-sales engineer with experience in IT Service Management that will support sales and partner management to drive business in German speaking countries, like Germany, Austria, and Switzerland (DACH region) and other European countries (EMEA). You will work with a international teams located in Germany, Europe and USA.


Senior Pre-Sales Consultant  (f/m/d)


Your Responsibilities: 

  • Providing pre-sales technical assistance and product education to our sales teams, channel partners and customers

  • Establishing new, and maintaining existing, relationships with customers

  • Execute product demos, proof of values, RFP responses, and architecture diagrams/workflows

  • Making technical presentations and demonstrating how a product will meet client needs

  • Liaising with other members of the sales and partner management team and other technical experts who work internationally

  • Provide feedback to sales management, product management, engineering, and marketing on core customer requirements

  • Helping in the design of custom-made products

  • Providing training and producing support material

Your Qualification:

  • BA/BS degree or equivalent related work experience preferred

  • Previous experience in ITSM Industry in a similar role

  • Entrepreneurial spirit, self-confident and highly motivated to work in an international team and find solutions to support your team and potential customers

  • Fluent in English and German

  • Excellent communication, interpersonal, intercultural, and administrative skills

  • Effective and efficient problem-solving skills with a focus on providing the best possible solution

  • A passionate team player who strives to serve the customer

Serviceaide provide a dynamic international environment, excellent personal and professional growth opportunities, and the work environment where you can make a difference.



Thomas Klauder    0172 6520794