Branche: Artificial Intelligence, IT Automation, HIRO: Human Intelligence Robotically Optimized
Standort: Frankfurt am Main

Arago is a leading artificial intelligence company that helps businesses automate their IT processes through intelligent automation. Its proprietary AI platform HIRO (Human Intelligence Robotically Optimized)TM uses reasoning and a knowledge-based problem-solving engine to deliver cutting-edge enterprise IT automation solutions to clients worldwide. Founded by renowned computer scientist Chris Boos, and based in Frankfurt and New York City, Arago is powering decision making for industry leading companies. Since 2014 leading global investment firm KKR has supported Arago’s international expansion.

Junior/Senior Automation Engineer – f/m


Your Role:

  • You are responsible for all technical questions on HIRO that are related to the setup, installation, configuration and day-to-day operation of HIRO and its components. This includes cluster installations, high availability, the syntax of knowledge items the Application Programming Interfaces (APIs), and official HIRO interfaces and connectors
  • You will maintain test environments for reproducing errors, evaluating workarounds and testing solutions closely  cooperating with the development department (3rd line support)
  • You acquire and maintain a broad understanding of the HIRO product from a technical and operational perspective as well as the design, development and implementation of HIRO specific Knowledge Items (KIs), involving the connection of the HIRO engine to the enterprise architecture
  • You maintain the documentation about HIRO technical details, How-To’s, Known Errors and Workarounds to enable 1st line support and customer self-service

Your Skills:

  • You have worked with Linux based (web) applications: Install, configure and test applications, make them accessible from the outside
  • Know how to deal with application server, reverse proxy, Firewall, Internet, DNS, Certificates, Database (SQL, Graph, cassandra)
  • Make applications high available by converting the installation to a failover cluster setup
  • Configure infrastructure (network, server, Firewall, virtual machines), cloud services e.g. AWS
  • Backup / restore of applications, export / import data
  • Analyze functional and performance issues, find and implement workaround You have a basic knowledge about ITIL processes and support tools
  • You have experience in scripting / programming and know what APIs are about and how to use them
  • You have knowledge of Web Services (including SOAP, XML, XML Schema, JSON and REST concepts and frameworks)
  • You demonstrate excellent communication abilities when dealing with customers and colleagues
  • You like to share knowledge
  • You know how to document technical issues for knowledge transfer
  • You are eager to learn and interested in latest technology developments You love to optimize and improve IT Systems
  • You like to dig into technical issues and find solutions for them You are ready for call duty and shiftwork
  • You are a team player

What We Offer You:

  • The opportunity to oversee a highly responsible and independent field of activity
  • An open, dynamic and personal working atmosphere in an innovative organization
  • A diversified environment and an open corporate structure, in which you can independently display your skills to a small team, incorporate your own ideas and further develop processes
  • Additional training
  • Attractive employee benefits
  • A dynamic environment with Aragons from numerous different countries in a corporation that has set its target as being an “asshole free” company

Interested? Please contact our agency.

Nadine Saewert  |  M: +49 (0) 173 7227465  |